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A well established customer support division with a central service desk , escalation support team, dedicated spares management team and established NID and TRC facilities, provides 24/7 customer support service with complete service level agreement (SLA) monitoring service.
With certified software and hardware engineers, technically sound pre-sales consultants and business-savvy sales team, Bahwan IT boasts of an all-round talent spanning latest technologies right from virtualization to cloud computing.
"Bahwan IT is continuously striving to provide reliable and efficient support to our growing customer base."
IT Support Services
- We are committed to providing best possible support to our customers. In order to accomplish this,
we have set up necessary infrastructure and procedures employing ITIL® best practices to handle call management.
- IT Help Desk Support
- Desktop Support L1 & L2
- Server Support
- Network Support
- IT Support Team Management
Service Call Handling Process
- Call Registration
- Priority level assignment to registered calls (based on the table below)
- Track each call until resolution
- Call Escalation, if required
- Review and Analyze call statistics
- IT Management Services (End User/Backend Systems related).
- Business Support Services (Business/Projects related).
- Post Sales Support Services (Hardware & Software Maintenance).
- Hotline: (+968) 24 650 311
Salalah Branch: (+968) 92293550
Sohar Branch: (+968) 26 842660
Facimile: (+968) 24 650 399